☰ Verizon

FAQ

  • What services will Verizon provide?

    Verizon Fios is the name of the suite of fiber-optic services delivered over Verizon's fiber network. These services include voice service, as well as broadband Internet service and video services. Fiber-to-the-premises (FTTP) technology is capable of supporting a wide range of high-bandwidth applications in addition to these offerings. (FTTP is the build-out method for the new Verizon network currently being deployed in Verizon service areas nationwide.) Your Verizon representative will keep you informed as new products and services are developed and available.

  • Does Verizon require an exclusive agreement for any service?

    Verizon is not seeking exclusivity in the provision of voice, data or video services. We recognize that a resident may want to select an alternative provider for these services, and he/she has the right to do so. If the owner enters into a marketing agreement with Verizon, we may require exclusivity in the marketing and promotion of the contracted services at the property level.

  • Will the property’s prior exclusive contract with a 3rd party provider conflict with any new agreements with Verizon?

    Verizon depends on you to know what contracts exist at your properties, and whether or not the marketing agreements we propose are in conflict with any such agreements. To the extent that we are able to do so, we will work cooperatively with you to ensure that there are no conflicts.

  • Who will be responsible for the cost of electric power to run the ONT and related facilities?

    It is the owner's responsibility to provide power for the ONT (optical network terminal). The amount of electricity required to power the ONT is minimal.

  • Who will be responsible for replacing batteries in the backup power units?

    Fios customers will be responsible for replacing batteries in the backup power units. The Fios user guide and resident marketing collateral informs the resident that batteries should be replaced periodically.

  • Who will be liable if there is an emergency and a resident has no voice service because the batteries have not been replaced?

    The Verizon Fios user guide clearly informs the resident that it is his or her responsibility to replace batteries periodically. At your discretion, you may take on this responsibility as part of your general maintenance program at a property, or leave it to the residents to care for. Verizon is not liable for any failure to replace batteries as needed.

  • What will happen to existing copper facilities? Will residents be able to continue to subscribe to telephone service using the existing network?

    For those properties with copper facilities already in place, Verizon is not planning to remove the copper cabling at your existing properties as the fiber build-out takes place. As Fios services are ordered by individual residents, the services will be provisioned over the fiber infrastructure. If the property is a new construction community with no copper facilities in place, all the voice, data and video services available from Verizon will be delivered via the fiber network only. No copper network will be deployed.

  • What does FTTP mean?

    FTTP is an acronym for "fiber to the premises," which describes the build-out method for the new Verizon network currently being deployed in Verizon service areas nationwide. This network will deliver voice, video and broadband Internet services all over a hair-thin strand of dedicated fiber-optic cable installed all the way to the home or business of each of our customers. Fiber-optic systems use glass fiber and laser-generated pulses of light to transmit voice, data and video signals at speeds and capacities far exceeding today's copper and coaxial cable systems. This dedicated fiber link to each customer's home has enormous bandwidth, allowing Verizon to provide your residents with all the above services at unparalleled speeds and reliability.

  • What is Verizon Fios (fiber-optic) service?

    Verizon Fios is the name of our suite of fiber-optic services delivered over Verizon's 100% fiber-optic network. These services include internet, TV and phone, as well as many new products and services available only through Verizon.

  • What is the purpose and scope of the site survey that Verizon would like to perform on my property?

    The purpose of our initial site survey is to determine the architecture, equipment and deployment options that are best suited to deliver these Fios services to the residents of each of your communities; the survey does not obligate the owner. Verizon will then utilize this survey to create detailed drawings specific to your community for the owner's written approval prior to the initiation of any on-site work. The survey does not obligate the property owner to allow Fios by Verizon installation.

  • When will construction begin and when will it be completed?

    Each property is different; therefore, it is difficult to provide exact details of the work required until a detailed site survey is performed. When Verizon has completed the survey, we will propose a specific start date and provide an estimate of the project duration. Prior to the commencement of any work, we will obtain written approval from the owner.